91win Privacy Policy
The security and confidentiality of your personal information is our priority. This document explains how 91win collects, uses, stores and protects your data as a registered player on our platform.
Our Commitment to Your Privacy
91win builds player trust through transparent and responsible data handling practices. Below are the key principles that guide our approach to privacy.
Layered Data Protection
All personal information you provide to 91win is protected using 256-bit SSL encryption technology. Data is stored on secure servers with strict access controls and continuous monitoring for suspicious activity.
No Selling of Information
91win never sells, rents or transfers players' personal information to any third party for marketing purposes. Your data is used solely for platform operations and improving our services.
Full Account Control
You have the full right to access, update and delete the personal information held in your 91win account. Data update requests will be processed within a reasonable timeframe by our support team.
Financial Transaction Security
All deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies are processed through encrypted payment channels. Your financial information is not stored in a directly readable format.
Full Transparency
The 91win Privacy Policy is written in clear, easy-to-understand language. We will proactively inform players should there be any significant changes to how we handle your personal data.
Licensing Compliance
As a platform operating under international licensing, 91win complies with the data protection requirements set by the licensing authorities. Our privacy practices are reviewed regularly to ensure they remain relevant and compliant.
1. Information We Collect
91win collects personal information solely for the purpose of providing safe, legitimate and responsible online gaming services to eligible players. Data collection is done directly from players, automatically through platform usage, and in some cases from trusted third parties.
Account Registration Information
When registering a new account, 91win will request the following information:
- Full name as shown on your identity card (MyKad) or valid travel document
- Date of birth — to confirm that the player is 18 years of age or older in accordance with the platform's terms
- An active email address for account verification and official communications
- A mobile phone number registered in Malaysia
- A password chosen by the player and stored in encrypted form
- Identity card number (MyKad) for the identity verification (KYC) process
Financial Transaction Information
To facilitate deposits and withdrawals, 91win records transaction-related information including the payment method used, transaction amount, date and time of transaction, and transaction reference number. This information is required for accounting records, transaction verification and licensing compliance. 91win does not store players' full debit or credit card numbers.
Platform Usage Information
Automatically, the 91win system records technical data when you use our platform, including:
- The IP address of your device at the time of login
- Type and version of the web browser used
- Device operating system
- Game activity and betting records
- Login session information including time and session duration
- Cookie data for functionality and internal analytics purposes
🔒 Important note: 91win will never ask for your password via email, live chat or any other communication channel. Never share your account password with anyone, including customer support staff.
2. How We Use Your Information
Every piece of information collected by 91win is used for specific and legitimate purposes. We do not use player data beyond the scope stated in this Privacy Policy.
Service Operations and Maintenance
Your personal information is used to:
- Create and maintain your player account on the 91win platform
- Process deposit and withdrawal transactions with processing times between 30 minutes and 3 hours
- Verify player identity during the KYC process to comply with licensing requirements
- Provide 24/7 customer support via live chat and email in Malay and English
- Process bonus claims including the 120% welcome bonus of up to RM1,500
Security and Fraud Prevention
91win uses player data to detect and prevent fraud, money laundering and platform abuse. This includes monitoring for unusual transaction patterns, detecting logins from unknown locations or devices, and complying with anti-money laundering (AML) legal requirements set by international licensing authorities.
Communications and Marketing
With your consent, 91win may send information about promotions, bonus offers or platform updates via email or internal notification systems. You may withdraw this consent at any time through your account settings or by contacting our support team. Withdrawing consent does not affect your use of the services.
3. Sharing Information With Third Parties
91win applies a strict policy regarding the sharing of players' personal information. Your data will not be transferred to third parties except in the situations described below.
Approved Service Providers
In running platform operations, 91win works with selected third-party service providers. These include technical infrastructure providers, payment service providers for processing transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH, and game software providers. All these providers are bound by confidentiality agreements and are only permitted to use your data for the purposes specified in the service contract.
Legal and Regulatory Requirements
91win may be required to disclose player information to relevant authorities where there is a valid legal requirement, court order, or investigation into illegal activity. Such disclosure will only be made within the limits set by applicable law and in line with our international licensing conditions.
⚠️ Warning: 91win never sells player information to advertisers, data brokers or any party unrelated to platform operations. If you receive an offer claiming to be from 91win through unofficial channels, please contact our support team immediately.
4. Use of Cookies and Tracking Technologies
The 91win platform uses cookies and similar technologies to improve the user experience, ensure account security and understand how players interact with our services.
Essential Cookies
These cookies are required for the basic functionality of the platform, including login authentication, active game sessions and account security. Without these cookies, the platform cannot function properly. Essential cookies cannot be disabled.
Analytics Cookies
Used to collect aggregated statistical information about platform usage without identifying individuals. This data helps 91win improve website performance and user interface design.
Preference Cookies
These cookies store players' personal preferences such as interface language, display settings and other preferences so you do not need to reconfigure those settings each time you log in.
How to Manage Cookies
You can manage or delete cookies through your web browser settings at any time. Please note that deleting essential cookies may affect the functionality of your account on the 91win platform.
5. Data Retention and Deletion
91win only retains players' personal information for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and licensing requirements.
Data Retention Policy
Active player account records are kept for the duration the account remains active. Financial transaction records are retained for the period required by laws related to gambling licensing and AML. Once an account is officially closed, 91win will retain the necessary data for a set period before permanent deletion is carried out. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised.
Data Storage Security
All player data is stored on servers protected by industry-standard firewalls, intrusion detection systems, and role-based access controls. Only staff with a legitimate operational need may access players' personal information, and every access is recorded in an audit log that can be reviewed.
Your Rights as a 91win Player
As a registered player, you have the following rights regarding your personal information held by 91win.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You have the right to request correction of any personal information that is inaccurate or incomplete in our records.
Right of Erasure
In certain circumstances, you may request that your personal information be deleted from our systems, subject to legal obligations.
Right to Object
You have the right to object to the processing of your personal information for specific purposes, including direct marketing.
Right to Data Portability
You have the right to receive the personal data you have provided to us in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your personal information be temporarily suspended.
📝 To exercise any of the rights above, please contact the 91win customer support team via the 24/7 live chat in your account or by email at . 91win will process your request within a reasonable timeframe and inform you of the outcome and actions taken.
Privacy Policy FAQ
Answers to the most frequently asked questions by 91win players regarding privacy and data security.
Join 91win with Confidence
Your data is protected, your transactions are secure, and your privacy is respected. Register an account today and enjoy a 120% welcome bonus of up to RM1,500 with slots, live casino, sports betting, and more.