91win Terms and Conditions of Use

These terms and conditions ("Terms") form a legally binding agreement between you ("Member" or "User") and 91win ("Platform", "we"). By accessing, registering for, or using any services provided by 91win, you confirm that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the 91win platform. Continued use of this platform after any amendment to these Terms is considered your acceptance of those changes.

To use 91win services, you must meet all of the following eligibility requirements at all times:

• Be at least 21 years old on the date of registration. This is an absolute requirement with no exceptions. ⚠️
• Have full legal capacity to enter into a binding agreement in the jurisdiction where you reside.
• Not be on any restriction or prohibition list enforced by any regulatory body or by 91win itself.
• Not have been previously suspended or banned from the 91win platform for any breach of the Terms.
• Be acting in a personal capacity, not on behalf of a third party or business entity.

This platform operates under international licensing. Users are fully responsible for ensuring that their participation in online gambling activities complies with the local laws applicable to them.

Each individual is only permitted to hold one account on the 91win platform. Creating multiple accounts — whether using different personal details or different IP addresses — is a serious breach of these Terms.

During registration, you are required to provide true, accurate, and complete information, including:

• Your full name as shown on your identity card (MyKad) or passport.
• An active Malaysian-registered mobile phone number.
• A valid and active email address.
• Your exact date of birth for age verification purposes.

You are fully responsible for the security of your account username and password. 91win will not be liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login details.

91win provides a range of payment methods suitable for Malaysian players. The minimum deposit is RM30 per transaction, regardless of the payment method chosen.

Deposit methods accepted by this platform are:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (including major Malaysian banks)
• Boost
• ShopeePay
• Cryptocurrency — USDT, BTC, and ETH

All deposits must be made using an account or name matching the one registered in your 91win profile. Deposits from third parties are not accepted and may result in account suspension and funds being frozen.

Withdrawals from a 91win account are subject to the following conditions. The minimum withdrawal amount per request is RM50. The expected processing time is between 30 minutes and 3 hours for most requests.

Before your first withdrawal is processed, your account may require identity verification (KYC). Documents typically required include:

• A copy of your identity card (MyKad) — front and back.
• Proof of ownership of the registered bank account or e-wallet.
• Additional relevant information as required for compliance purposes.

Withdrawals will be processed to the same account or e-wallet used for deposits, for security and anti-money laundering compliance purposes. 91win reserves the right to request additional verification before approving any withdrawal request.

91win offers various promotions to new and existing members. Each bonus and promotion is subject to specific terms and wagering requirements that must be met before any bonus-related winnings can be withdrawn.

The 91win welcome bonus gives you 120% of your first deposit amount up to a maximum of RM1,500. The wagering requirement for this bonus is 10 times the bonus amount received. For example:

• Deposit RM100 → bonus RM120 → account balance RM220 → wagering requirement: RM120 × 10 = RM1,200
• Deposit RM2,600 → bonus RM1,500 (maximum cap) → account balance RM4,100 → wagering requirement: RM1,500 × 10 = RM15,000

91win reserves the right to modify, suspend, or withdraw any promotion at any time. Any abuse of promotions — including hedging bets or using strategies designed to meet wagering requirements without genuine risk — constitutes a breach of these Terms.

All games offered on the 91win platform — including slots, live casino, sports betting, fishing games and 4D lottery — are run using certified Random Number Generator (RNG) technology or through licensed live game providers. This ensures fairness and transparency in every game session.

The results of all games are final and cannot be disputed except in situations where there is a clear technical fault that affected the outcome of the game. In such cases:

• The affected bets may be voided and funds returned to the account.
• 91win will investigate the incident and inform the relevant members of the outcome.
• 91win's decision in this matter is final.

The RTP (Return to Player) of each game varies depending on the provider and game type. General information on RTP and game volatility can be found on each game's description page.

The following activities are strictly prohibited on the 91win platform and may result in immediate account closure and forfeiture of funds:

• Creating or using multiple accounts (whether using your own information or that of another person).
• Committing fraud, using stolen credit/debit cards, or making fraudulent payments.
• Using automation software, bots, or any technical method to exploit the platform.
• Collaborating or colluding with other players to gain an unfair advantage.
• Abusing bonuses or promotions through hedging techniques or arbitrage strategies.
• Transferring funds between different player accounts without authorisation.
• Any activity related to money laundering or financing illegal activities.

91win reserves the right to close, suspend, or restrict any account at any time and for any reason deemed reasonable, including but not limited to:

• Violation of any part of these Terms.
• Suspicion of fraud or illegal activity.
• Non-compliance with identity verification (KYC) requirements.
• Requests from legal or regulatory authorities.

Members may also request the closure of their own account at any time by contacting 91win customer support. In the context of responsible gambling, 91win provides a self-exclusion option for members who feel they need a break from gambling activity.

Once an account is closed at the member's request, any valid remaining balance (after all wagering requirements have been met and no terms have been violated) will be returned in accordance with 91win's standard procedures.

The 91win platform is provided "as is" without any guarantee or warranty regarding continuous availability, accuracy of information, or suitability for any particular purpose. 91win shall not be liable for:

• Technical disruptions or temporary service outages.
• Losses arising from betting decisions made by members.
• Unauthorised access to an account resulting from a member's failure to keep their password secure.
• Indirect, consequential, or special losses arising from use of the platform.

91win reserves the right to amend, update, or replace any part of these Terms at any time. Any material changes will be communicated to members through:

• A notification in the account upon login.
• An email to the address registered on the account.
• A notice displayed on the homepage or on this Terms and Conditions page.

Members are responsible for reviewing this Terms and Conditions page periodically to ensure they are aware of the latest changes. Continued use of the platform after changes take effect will be considered acceptance of the amended terms.

The 91win platform operates under an international licence. These Terms are interpreted in accordance with the laws applicable under that licensing jurisdiction.

Should any dispute arise between a member and 91win, the following steps must be followed in order:

• Contact 91win customer support via live chat or email to resolve the issue directly.
• If a resolution is not reached, the matter may be referred to the relevant licensing regulatory body.
• Any formal legal claims will be handled in accordance with the procedures set by the licensing authority.

By using the 91win platform, you agree that any legal action relating to these Terms shall be conducted on an individual basis only, and not as part of a class or collective action.